Shipping & Returns

Shipping

Roasted to order

Every bag of Kahwatica coffee is roasted fresh when you place your order. We never ship pre-roasted, sitting-on-shelf coffee. This means your beans arrive at peak flavour, every single time.

Processing time

Orders are typically roasted and dispatched within 1-2 business days. During busy periods or public holidays, this may extend to 3 business days. You'll receive a tracking email as soon as your order ships.

Delivery times

Location	Standard	Express
Sydney Metro	2-3 business days	Next business day
Melbourne, Brisbane, Adelaide, Perth	3-5 business days	1-2 business days
Regional Australia	5-7 business days	2-4 business days
Remote / NT / TAS	7-10 business days	3-5 business days

Shipping rates

Service	Cost
Standard shipping	$8.95 flat rate
Express shipping	$14.95 flat rate
Orders over $60	Free standard shipping
Subscription orders	Free standard shipping

Packaging

All coffee is sealed in resealable, valve-fitted bags to preserve freshness during transit. Accessories and merchandise are carefully wrapped with protective packaging. We use recyclable materials wherever possible.

Order tracking

Once your order is dispatched, you'll receive an email with your Australia Post tracking number. You can track your delivery at auspost.com.au or through the Australia Post app.

Returns & Exchanges

Our freshness promise

We stand behind every bag. If your coffee arrives damaged, stale, or not as described, we'll replace it or issue a full refund,no questions asked.

Coffee returns

Due to the perishable nature of coffee, we cannot accept returns on opened bags unless there is a quality issue. If you're unhappy with your coffee for any reason, please contact us within 30 days of delivery and we'll make it right.

Accessories & merchandise returns

Non-consumable items (pots, cups, bottles, t-shirts) may be returned within 30 days of delivery, provided they are:

• Unused and in original condition
• In original packaging
• Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty.

Damaged or faulty items

If your order arrives damaged or faulty, please email us at hello@kahwatica.com.au within 7 days of delivery with photos of the damage. We'll arrange a replacement or refund at no extra cost.

How to initiate a return

1. Email us at hello@kahwatica.com.au with your order number
2. We'll confirm eligibility and provide a return address
3. Post the item back to us
4. Refund processed within 5 business days of receiving the return

Refunds

Refunds are issued to the original payment method. Please allow 3-5 business days for the refund to appear in your account after processing.

Subscription orders

Subscription deliveries ship with free standard shipping on every order, regardless of order value. You can skip, pause, or cancel your subscription at any time through your account,no lock-in contracts, ever.

If you need to change your delivery address, blend, or frequency, simply update your preferences in your account dashboard or email us at least 48 hours before your next scheduled delivery.